We are committed to ensuring your privacy and understands your concerns regarding the confidentiality and security of personal information you provide to us. Our privacy policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in the Act. 

Collection of Personal Information 

There are a number of situations in which your personal information is collected to help us give you a better service. We may ask you for your personal information when you’re discussing a loss or claim issue on the phone or face-to-face with a consultant. At such times, the information we may collect includes:

• your name, business address, ABN, home address, phone numbers, fax numbers, email address and contact preferences;
• your occupation/job role function, insurance/risk management information and information about the levels of covers you have, and such details as insurers, policy numbers, excesses, security provisions, fire protection levels of gross profit and assets, extent of loss or damage and/or nature of injury sustained, and any specific policy terms, endorsements and/or conditions applicable;
• information such as renewal dates, current premiums and details of previous claims history and financing arrangements; and
• details of financials may be needed to calculate the quantum of your loss

By providing Insurance Claims Assist Australia with your personal information you consent to its use for the following purposes:

• complying with your instructions;
• ascertaining your entitlements;
• .delivering services to you;
• managing your data;
• improving our services.
• We may also collect your information from third parties such as your insurer, broker or loss adjuster with your prior consent.

Failure to Provide Information

We collect and use your personal information in order to provide you with information on financial products, and services you seek. In the absence of correct information or if you do not give us the information that we request Insurance Claims Assist Australia   may be unable to ascertain your rightful entitlement to a loss/claim. 

Use & Disclosure of Personal Information

We cannot guarantee the privacy of personal information you transmit over the web or that it may be collected in transit by others.,.

Rest assured that Insurance Claims Assist Australia  does not sell or rent your contact information to other marketers and we will never give your information to an outside organisation, unless we need to in order to assist you (as outlined in this privacy policy), or it is required by law, or if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

The information we collect may be provided to organisations in order to assist you with a loss/claim. These organisations could include: 

• insurers/reinsurers;
• financial institutions
• insurance advisers;
• lawyers;
• assessors;
• repairers;
• consultants  (including engineers, architects and other professional advisers);
• loss adjusters; and
• accountants.

If you provide personal information about another person to Insurance Claims Assist Australia  you must have that person’s authorisation to provide their information and you must inform that person of  Insurance Claims Assist Australia’s  identity and how it will use and disclose the information and that person’s rights to access that information.

Security

We Australia take precautions (including administrative, technical, and physical measures) to safeguard your personal information against loss, theft, and misuse, as well as unauthorised access, disclosure, alteration, and destruction. We keep personal information for as long as reasonably necessary for the purpose it was collected or to comply with any applicable legal reporting or document retention requirements. We may hold the information we collect from you using different methods, such as in our computer system and in our hard copy files. Our security procedures comply with the regulatory guidelines. In some cases, your personal information may be included in our office files and these may be archived and sent to an external data storage provider for a period of time. We only use storage providers located in Australia who are also regulated by the Privacy Act. 

Access & Correction

We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date for the purposes for which it is used. You can access your personal information that Insurance Claims Assist Australia holds and correct the details you have provided at no charge. If you wish to access or correct your personal information please contact our office  by email to lisa@icassist.com.au or by telephone to 0402 357723. 

In some limited cases, we may need to refuse access to your information or refuse a request for correction. We will advise you as soon as possible after your request if this is the case and the reasons for our refusal. 

Changes to This Policy

From time to time, it may be necessary for us to review our privacy policy. We reserve the right to amend our privacy policy at any time and advise you by posting an updated version on Insurance Claims Assist Australia’s website. 

Privacy Concerns or Complaints

If you have concerns that we have not complied with the Privacy Act and the APPs or this privacy policy, or if you would like to obtain further information about Insurance Claims Assist Australia’s privacy policy, please contact our office via email to lisa@icassist.com.au or telephone on 0402 357 723.